DEFINE THE PROBLEM

1. A supermarket had a problem because there was so much shoplifting that it was going to be necessary to raise the prices on merchandise. The problem was defined in the following ways:

* There is too much shoplifting.

* There are too many dishonest people around.

* Too many shoplifters are getting away with it.

* People think it is easy to shoplift here.

* Shoplifters do not know that there is a high risk of getting caught.

The definition "too many shoplifters are getting away with it" led to the installation of hidden detection devices and plain-clothes detec